Returns & Refunds

Template notice: Customize this policy before launching your store. Return eligibility should reflect your actual products, fulfillment provider, and business practices.

Return Window

Eligible items may be returned within [NUMBER OF DAYS] days of delivery.

Return Eligibility

To qualify for a return, an item must [DESCRIBE REQUIRED CONDITION, PACKAGING, PROOF OF PURCHASE, ETC.].

Non-Returnable Items

The following items may not be eligible for return:

[CUSTOM OR MADE-TO-ORDER PRODUCTS]
[FINAL SALE ITEMS]
[OTHER EXCLUSIONS]

Customize this list to match the products sold by your store.

Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, contact us at [SUPPORT EMAIL] within [NUMBER OF DAYS] days of delivery.

Include your order information and any details needed to evaluate the issue.

Refunds

Approved refunds are issued to the original payment method.

After a refund is issued, additional processing time may be required by the customer’s financial institution before the funds appear.

Exchanges

[DESCRIBE WHETHER EXCHANGES ARE OFFERED AND HOW THEY ARE HANDLED.]

Return Shipping

[DESCRIBE WHO IS RESPONSIBLE FOR RETURN SHIPPING COSTS AND HOW RETURN LABELS ARE HANDLED.]

Contact

Questions about returns or refunds may be sent to [SUPPORT EMAIL].